Shipping policy
Last updated: 9 November 2026
Thank you for shopping with Ride Collective. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, and tracking procedures for orders placed at ridecollective.co.uk.
1. Shipping Destinations
Ride Collective currently ships within the United Kingdom only. We do not currently offer international shipping.
Please ensure that your shipping address is complete and accurate when placing your order.
2. Shipping Costs
We offer free shipping on all orders shipped within the United Kingdom.
Any applicable shipping charges or conditions will be displayed at checkout before you complete your purchase.
3. Order Processing Time
Our estimated order processing time is one business day.
Processing time is the time required to prepare your order for dispatch. It is separate from carrier transit time.
Processing may be affected by weekends, holidays, order verification, or unexpected operational delays. An order confirmation does not mean that your order has been dispatched.
4. Estimated Shipping and Delivery Times
Our estimated delivery schedule is:
- Order processing: next business day.
- Estimated carrier transit: 1–3 business days after dispatch.
- Estimated total delivery time: 2–4 business days, including processing.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weekends, holidays, the delivery destination, weather, or other unexpected delays.
If your order is significantly delayed, please contact us for assistance.
5. Order Dispatch
Orders are prepared for dispatch within the estimated processing period described in this policy. We do not guarantee same-day dispatch.
The estimated carrier transit period begins after your order has been dispatched.
6. Tracking Information
We provide tracking information for every order. Once your order has been dispatched and tracking details are available, we will send the tracking information to the email address provided at checkout.
Please check your inbox and spam or junk folder if you cannot find the email. If you have not received your tracking information, contact us at infos@ridecollective.co.uk.
Carrier tracking updates may take some time to appear after dispatch.
7. Delivery Delays
Although we aim to meet our estimated delivery times, delays may occur due to carrier operations, severe weather, holidays, incorrect address information, or circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, contact us with your order number so we can review the situation and assist you.
Delivery estimates do not limit any rights or remedies available to you under applicable consumer protection laws.
8. Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before completing checkout. An incorrect or incomplete address may cause delays or prevent successful delivery.
If you notice an address error after placing an order, contact us as soon as possible at infos@ridecollective.co.uk. We cannot guarantee that an address change will be possible once an order has entered the fulfillment or dispatch process.
If a package cannot be delivered because of an address issue, contact us to discuss the available options.
9. Lost, Damaged, or Missing Packages
If your package appears to be lost, arrives damaged, or is marked as delivered but you have not received it, contact us at infos@ridecollective.co.uk.
Please provide your order number and a description of the issue. If the product or packaging is damaged, photographs may help us assess the situation.
We will review the circumstances and explain the appropriate next steps in accordance with our policies and applicable law.
10. Contact Us
If you have questions about shipping, delivery estimates, tracking information, or a delayed order, please contact us:
[Owner or company name]
Trading as Ride Collective
Tom Williams House, London, SW6 7SA, United Kingdom
Email: infos@ridecollective.co.uk
Business hours: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). Closed Saturday and Sunday.
For information about returns and refunds, please review our Return and Refund Policy.
